Privacy Policy

Effective Date: 14-08-2026

1. Introduction

Welcome to EcoHomeAir (accessible from https://ecohomeair.co.uk). We respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect About You

When you visit our website or use our contact form, we may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: First name, last name.
• Contact Data: Email address, telephone number, billing/installation address.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access this website.
• Usage Data: Information about how you use our website and services.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To respond to your inquiries submitted via our contact forms and provide free quotes.
• To process and deliver your order, manage payments, and coordinate installation.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

4. Third-Party Analytics and Tracking (Microsoft Clarity)

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

4a. Bot Protection (Cloudflare Turnstile)

We use Cloudflare Turnstile on our contact form to help prevent spam and automated abuse. Turnstile runs invisibly in the background — you will not be asked to solve a puzzle or tick a box. To verify that form submissions come from genuine visitors, Turnstile may process limited technical signals such as your IP address, browser and device characteristics, and other non-identifying data. This processing is carried out by Cloudflare, Inc. on our behalf, in accordance with Cloudflare’s Turnstile Privacy Addendum, which supplements Cloudflare’s general Privacy Policy.

5.Cookie Policy

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years for tax purposes.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us at Enquiries@ecohomeair.co.uk.